Privacy Policy
Last Updated | June 2026
​
At Tru | The Real You, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and your rights under the Privacy Act 2020.
Information We Collect
-
Name
-
Date of birth
-
Address
-
Phone number
-
Email address
-
Emergency contact details
-
Health and fitness information you choose to provide
-
Membership and attendance records
-
Payment and billing information
-
Access fob and entry records
-
CCTV footage
-
Information submitted through our website, social media, forms, promotions or surveys
Â
Providing personal information is generally voluntary; however, some services may not be available if certain information is not provided.
How We Collect Information
-
​Join or enquire about membership
-
Complete forms online or in person
-
Purchase products or services
-
Contact us by phone, email or social media
-
Participate in promotions, competitions or surveys
-
Visit our website
-
Access the gym using your key fob or access device
-
Attend the facility where CCTV is operating
How We Use Your Information
-
Manage your membership​
-
Process payments
-
Provide products and services
-
Communicate with you regarding your membership
-
Respond to enquiries
-
Provide customer support
-
Improve our services and member experience
-
Ensure the safety and security of members and staff
-
Send updates, promotions, offers and marketing communications
-
Meet legal and regulatory obligations
Â
You may opt out of marketing communications at any time.
How We Use Your Information
-
Manage your membership​
-
Process payments
-
Provide products and services
-
Communicate with you regarding your membership
-
Respond to enquiries
-
Provide customer support
-
Improve our services and member experience
-
Ensure the safety and security of members and staff
-
Send updates, promotions, offers and marketing communications
-
Meet legal and regulatory obligations
Â
You may opt out of marketing communications at any time.
Sharing Your Information
We may share your information with trusted service providers where necessary to operate our business, including:
​
-
Membership management software providers
-
Payment processing providers
-
Access control and security providers
-
Email and SMS communication platforms
-
Professional advisers, accountants or legal representatives
-
Emergency services or law enforcement agencies where required by law
Â
We do not sell personal information to third parties.
Website Analytics & Cookies
Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.
Cookies may collect information such as:
-
IP address
-
Device type
-
Browser type
-
Pages visited
-
Time spent on the website
Â
You can disable cookies through your browser settings; however, some website features may not function correctly.
Online Activities
We may use services such as Google Ads, Meta (Facebook and Instagram), and other advertising platforms to deliver relevant advertising.
These platforms may use cookies or similar technologies to show advertisements based on your previous interactions with our website or content.
You can manage your advertising preferences through the relevant platform settings.
CCTV & Security Monitoring
For the safety and security of our members, staff and facility, CCTV cameras operate throughout the gym.
Footage may be reviewed by authorised personnel and provided to police, insurers or emergency services where required.
CCTV footage is retained for a limited period unless required for investigation purposes.
Photography & Video Recording
From time to time, Tru may capture photos and videos within the facility for marketing and promotional purposes. We aim to respect member privacy at all times. Where practical, members will be notified when organised filming or photography is taking place. Members who do not wish to appear in marketing content may notify our team and we will make reasonable efforts to accommodate their request. We will not intentionally identify members by name without their consent.
Protecting Your Information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.
While we strive to protect your information, no electronic system can be guaranteed completely secure.
Accessing and Correcting Your Information
Under the Privacy Act 2020, you have the right to:
​
-
Request access to personal information we hold about you
-
Request correction of personal information that is inaccurate
Â
Requests can be made using the contact details below.
Changes to This Policy
We may update this Privacy Policy from time to time.
The most current version will always be available on our website and will take effect immediately upon publication.
Contact Us
If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact:
Tru | The Real You
Email:Â hello@truwomen.co.nz
We will respond to privacy requests within a reasonable timeframe and in accordance with the Privacy Act 2020.